Golden Boutique Hotel Kemayoran

The tasty breakfast was exceptional as were the staff. The lobby area and gym was great for my stay. Very central location for trips to monas, old Jakarta and access to thousand Islands.

The air-conditioning was not up to any standard for a foreigner to be comfortable. It was a shame as it's my only complaint.

Break fast was good. I did enjoy the local gruel (Burbur) very much. We went to the inhouse Karoki , which was announced as openeed, but was not functional, perhaps we had to reserve it in advance.

Nothing significant.

Rooms are really spacious, amazing offering for breakfast, staff are lovely, AC works very well.

Room did have a slight smell of cigarette as I imagine it was a smoking room once upon a time, couple of small cockroaches in the room and the room decor could do with some modernising to bring it in line with the entrance to the hotel.

Very nice big swimming pool and sauna and well equipped gym.

Nothing in particular. Maybe coffe in the bar was overpriced.

The aesthetics and architecture of the building are beautiful.

We stayed at this hotel from January 3rd to January 11th (8 nights) for our honeymoon. As international travelers from South Africa, we were excited for our stay, but unfortunately, it was a highly disappointing experience.Room Conditions & Cleanliness:We were initially placed in Room 910, which had a strong smell of alcohol and blood spatters on the wall. The bathroom door was also cracked and broken.After requesting a room change, we were moved to Room 1110, which was better visually but had a bug infestation in the bathroom, making it distressing to use.We were then moved to Room 1130, where the air conditioner was broken and leaking water. Despite multiple calls, it took hours for a technician to arrive. The next morning, the bathroom was flooded due to a leaking toilet, and later, the hand basin also started leaking, causing further inconvenience.The TV’s sound only worked on selected channels.Housekeeping & Service:Housekeeping was inconsistent and slow. Despite multiple requests, our room was not cleaned in a timely manner, and it took over three hours for someone to respond.Staff were not welcoming or accommodating and did not make any effort to ensure a pleasant stay.Additional Charges & Poor Service:We requested food to be warmed, and while they initially accommodated us (for 15,000 Rp), the next two times, they were rude and unhelpful, refusing to assist.The swimming pool was advertised as open until 9 PM, but we were told it closed at 6 PM and were not allowed to swim.The pool towel policy was applied unfairly. The sign clearly states one towel per person, yet my husband and I were only given one towel to share, while a local family received one per person.Final Thoughts:This hotel has serious issues with maintenance, cleanliness, and customer service. Despite its beautiful architecture, the poor hospitality and lack of proper service make it undeserving of its high rating.

The room was spacious and clean.

The air conditioning is very bad. It was so hot in the room and we couldn’t sleep at all. I called the receptionist to complain about the temperature and he said somebody will come to check on the air conditioning but unfortunately nobody came.

Location/ Ambience

Hot water is little problem. Money exchange or paying for taxi with a credit card is a problem.

Totally not feel good dissepointed

The breakfast time i saw the plates and glasses are really dirty they didn’t clean it properly and also when i took a juice i didn’t see there was a cockroach i was shocked and also very slow service in room there restaurant and one more thing there is no near any restaurant or side seeing market

Gym

Horrible rooms, old run down rooms, horrible floors, bed bugs, horrible smell, bad experience

A big hotel , breakfast spread is ok

Unkept rooms , many things broken but not fixed and kept as it is. Phones not working, bed not comfortable

The hotel looks like it is not being taken care of by the owner, the bathroom is dirty and the towels are dirty.Room facilities are old and neglected.The food in the restaurant can be rated as good and satisfying

Location

Old hotel, open accsess lift, shower is bad

They have great gym, pool and breakfast

Friendly staff, very helpful and polite

Roaches and other insects all over the place, toliet broke twice only fixed once

The staff was so welcomming.

The hotel favility is catastrophic for tourist, especially that is very old building, in very dirty area. Is big mistake to get it in the list of my choices.The hotel is mainly dirty, nasty and fealthy smoking smell everywhere in the hotel. You can feel the bad smelling stuck everywhere in the room. It was very painfull to stay in the room with very poor smell. Additionally, the shower is very old style, I cannot find place to my shower stuff in.Indeed, the hotel is near to trully public sewage channel : something like river of sewage for 10 or 12 meter width.In some, it was nightmare.

Nice staff, good variety of facilities even though they are old

Very outdated and old looking

The location is convenient

The AC wasn’t working

it's a very old hotel it's not 4 star it is 3 star according to me

nothing much about this hotel

dinner buffet was fantastic

Staff Cooperation and polite